Some branches across the country reportedly remain bare of bakery, fruit and other fresh items, with essentials not being delivered.
Customers in Maidenhead, Cheltenham, Cambridge and the Channel Islands all reported not being able to get the products they wanted ahead over the bank holiday weekend and as late at Tuesday evening – with problems reportedly persisting into the latter half of the week.
Why are Waitrose shops empty?
Waitrose blamed IT issues for the sparse shelves, explaining that a technology problem left shops bare of some fresh products for days and deliveries disrupted.
It explained that the problems stemmed from a slow-running system update.
The upmarket grocer offered vouchers to compensate some customers, with receipts reading: “We’re sorry if we did not have everything you were looking for today.”
A spokesman said: “We are really sorry that some branches have had low stock.
“We’ve fixed the cause of the issue, with extra deliveries already out with stores. We’re grateful for the hard work of our teams and the understanding of our customers.”
The shortage saw some customers use Twitter to complain.
One wrote: “Waitrose in Cheltenham has no fruit or veg – they’ve filled their baskets with wine. Heading to Tesco instead, as you can’t grill Chardonnay.”
When will Waitrose stock return?
On Wednesday, Waitrose said the root cause of the system update delay had been fixed and the availability of fresh products was improving, with all branches receiving regular deliveries.
However, customers have tweeted complaints claiming that shelves remain empty.
On Thursday one shopper wrote: “My Waitrose shelves were empty yesterday so I went again today and nothing had changed. I was assured things would be back on the shelves shortly!”